Frequently Asked Questions
WHERE ARE YOU LOCATED?
Hidden Valley is located just 29 miles west of downtown Saint Louis on the I-44 corridor in Wildwood
HOW LONG ARE THE ZIPLINES?
There are four different ZipLines in the tour
|Zip Name||Length of Line||Location|
|Span 1||305'||East Mtn|
|Span 2||1631'||Top of Ozark to Top of West Mtn|
|Span 3||2806'||Top of West Mtn to Behind Snowmaking Ponds|
|Span 4||1497'||Top of Gateway to Polar Plunge Parking Lot|
WHAT ARE THE AGE, WEIGHT AND HEIGHT RESTRICTIONS TO GO ON THE ZIPTOUR?
Minimum Age: The minimum age requirement is 10 years old, children between 10 - 15 must be accompanied by an adult but must be able to participate independently of the adult.
Weight Restrictions: The minimum weight requirement is 50lbs and the maximum requirement is 260lbs
Height Restrictions: Riders height must be a minimum of 48" and a maximum of 82" for the riders safety.
DO I NEED TO MAKE A RESERVATION?
We highly recommend that your reserve your ZipTour in advance as there is limited number of space on each tour, and tours can sell out on any day. We do sell tickets at our ticket office on the day, however if you do not have a reservation, you are not guaranteed a spot.
WHAT SHOULD I WEAR?
The ZipTour is an outdoor adventure with points above the tree line. You may experience cooler temperatures and stronger winds at the higher elevations. During the summer/warmer weather seasons, you should prepare for being in the sun and on remote locations on the property:
- Wear comfortable clothing that allows free movement.
- Shorts should reach mid-thigh or longer to allow for a comfortable fit of the safety harness.
- You may want to dress in layers if you are zipping early or later in the day.
- Shoes should be comfortable and flat soled, such as sneakers or hiking boots. No open toed or open-back shoes. No flip-flops.
- Be sure to hydrate before your adventure.
- Take precautions for being in the sun, such as applying sunscreen.
- You may also want to consider bug spray as a precaution.
During the fall/colder season, you will experience cold temperatures and be exposed to wind chills while zipping and during the lift ride to the summit. Please dress appropriately:
- Dress in layers with wicking layers closest to the skin, insulating layer next, and a wind and water resistant outer layer.
- Closed toe, treaded shoes that will provide traction while walking on wooden decks, walkways and steps; metal staircases; and across dirt, mud, and/ or ice and snow.
**Please note: Hidden Valley staff reserve the right to disallow the use of any personal equipment and refuse service to anyone who, at their sole discretion, should not participate in the zip line tour, for any reason.
DO I HAVE TO BE AN ATHLETE TO DO THE ZIPTOUR?
No! But you will need to be able to walk on rocky, uneven trails upwards of ¼ mile and you will need to be able to climb and descend staircases.
CAN MY SON OR DAUGHTER UNDER 18 YEARS OLD GO THROUGH THE ZIPTOUR ALONE?
Yes and No:
- Ages 10 – 15 (inclusive) must be accompanied by a parent/guardian. A parent must sign the waiver online or in-person. Zipline riders must be willing and able to operate the equipment on their own as each zip line rider will ride each line independently. Accompanying parent/guardian can, and in some cases will be required to ride on the line next to the minor but they will be on a separate line.
- Ages 16 – 17 (inclusive.): A parent must sign the waiver which can be found online or signed in-person.
IS THERE ANY PAPERWORK TO FILL OUT?
All participants must complete a Release of Liability prior to beginning the adventure. A signature from a parent/guardian is required for all participants under the age of 18. If a minor is coming without a parent/guardian, the liability release must be signed online or in-person.
CAN I BRING MY CAMERA OR VIDEO RECORDER?
Yes, you may bring your camera or video recorder. However, you may not use the equipment any time you are suspended on the zip line. The only exception is the use of a camera/GoPro that is mounted in a secure way that does not interfere with the zip line, trolley or harness, and is hands free.
ARE THERE CHANGING FACILITIES?
Restrooms are available for your convenience and privacy. We cannot be responsible for personal items left unattended or that are lost on the ZipTour.
IS THERE A GUIDE WITH YOU ON THE TOUR?
You will receive a safety briefing and training from our ZipTour staff, and the guides will stay with you for the duration of the tour.
HOW LONG DOES THE TOUR TAKE?
The tour can take approximately 1 & 1/2 - 2 hours to complete.
WHAT IF I DECIDE DURING THE TOUR THAT I DO NOT WANT TO CONTINUE, CAN I GET A REFUND?
Sorry, there are no refunds at any time after you’ve purchased your ticket.
IS IT SAFE?
Safety is paramount. The equipment is state of the art and the Guide Staff will provide training on the use of the equipment to keep the ride safe and FUN! We will guide you through the safety protocol, teach you how to use the safety equipment, and make you feel comfortable that you will be safe throughout the adventure.
CAN I WATCH IF I AM NOT PARTICIPATING?
Yes! As a non-participating group member you will be able to watch from the main lodge, where you will be able to watch the Demo ZipLine as well as the last Zipline returning to the main lodge.
We will also be offering scenic chairlift rides to those not participating to watch!
WHAT HAPPENS IN BAD WEATHER?
Ziplines will not operate in weather conditions which indicate lightning may be in close proximity or in sustained winds in excess of 30 mph. Our Staff will contact you if we have advanced notice of inclement weather and need to reschedule. If the weather is marginal, please call us for a status update. Do not assume we have cancelled the tour if you have bad weather where you are, we may have sunny skies!
CAN I DO THE COURSE IF I'M PREGNANT OR HAVE A PRE-EXISTING MEDICAL CONDITION?
The staff at Hidden Valley are not medically qualified and are not in a position to assess the capacity of participants with pre-existing medical conditions to ride the ziplines. It remains your responsibility to undertake such an assessment prior to taking the tour. We advise you to visit the resort prior to making your reservation. You may also wish to contact your doctor for further advice. Individuals who are pregnant or may be pregnant should not ride the ZipTour. The harness must be adjusted snugly around the waist area, not hips, and the braking process can create a sudden and unexpected jolt to the rider if they do not slow down and stop at the designated unloading point. Persons who have recently had surgery or who suffer from chronic back/neck and/or spine problems are strongly advised to not take part in the ride.
We are not medical experts and therefore suggest that you seek advice from your doctor on medical matters. If you decide to proceed, you do so with the full knowledge that the zipline tour may incur risks to an unborn child and may complicate preexisting medical conditions.
CAN I BRING MY DOG?
Hidden Valley does not allow pets on the property excepting service animals as defined by the ADA.